Online Support Center

You can manage your DWBH Mobile account completely online:

1. Log in to your account dashboard
2. Update personal information in Profile Settings
3. View and pay bills in Billing section
4. Change plans or services in My Plan
5. Set up auto-pay for hassle-free billing

All account management is available 24/7 through our website.

Activating your device is a simple online process:

1. Unbox your device and ensure it's charged
2. Log in to your DWBH account
3. Go to "Activate Device" section
4. Enter your device's IMEI number (found in settings)
5. Follow the step-by-step activation guide
6. Restart your device when prompted

Most activations complete within 15 minutes.

For common device issues:

• Network Problems: Use our online network diagnostic tool
• Software Issues: Access our step-by-step troubleshooting guides
• Performance Problems: Run our device optimization tool in your account
• Setup Assistance: Watch our video tutorials for device setup

If issues persist, submit a ticket through our support system.

Our online return process:

1. Log in to your account and go to Order History
2. Select the item you wish to return
3. Complete the return request form
4. Print the prepaid return shipping label
5. Package the item securely and attach the label
6. Drop off at any UPS location

Refunds are processed within 3-5 business days after we receive your return.

We offer multiple shipping options:

• Standard Shipping: 3-5 business days (Free on orders over $50)
• Expedited Shipping: 2 business days ($9.99)
• Next Day Shipping: Overnight delivery ($19.99)
• Same Day Delivery: Available in select areas ($24.99)

All shipments include tracking and require signature upon delivery.

Our ticket-based support system:

• Submit: Create a ticket through your online account
• Track: Monitor your ticket status in real-time
• Communicate: Exchange messages with support agents
• Resolve: Receive solutions within 24-48 hours
• Feedback: Rate your support experience after resolution

All ticket history is stored in your account for future reference.

For faster resolution, include:

• Detailed description of your issue
• Device model and software version
• Account information (email/phone number)
• Steps you've already tried to resolve the issue
• Screenshots or error messages (if applicable)
• Order number (for shipping/billing issues)

Complete information helps us resolve your issue faster.